EU Customers (excluding Ireland) - Customs & Duty
EU Customers (with the exception of Ireland) are required to pay VAT, which is calculated at checkout. We then pay your VAT to the local authority in the home country. All orders under 150€ will have the local VAT added at checkout. Orders over 150€ will be delivered Delivery Duties Unpaid (DDU) and may be subject to VAT on arrival by the relevant customs authorities, alternatively please email us and we will discuss separate orders with you.
If you refuse to accept delivery and we have to have the goods returned to us you will have to pay the courier and any duty costs out of any refund we make to you. Our refund and exchange policy applies.
The customer is responsible for paying any Import VAT and Import Duty due on receipt of their goods. We advise all customers within EU countries to check local customs tax and duties costs as these must be paid before the goods are released.
Will I need to pay VAT on my order to an EU country?
Clothing and footwear for babies and children is VAT exempt in the UK. Whilst a trade deal was negotiated with the EU and UK, some orders to EU countries may now incur additional charges. Depending on your location in the EU, you may be charged VAT in addition to Import Duty, since VAT was not added at the time of purchase. Please note this is not applicable in Ireland, as VAT is zero rated on children's clothing. All charges will need to be paid before the goods are released and are the responsibility of the receiver. Not applicable on orders under 150€.
If any applicable taxes/duties are not paid, and you (the customer) refuse to accept delivery causing the goods to be returned to us, then you will have to pay the courier and any duty costs out of any refund we make to you. The terms of sale in the refund and exchange policy will still apply.
Can I amend/cancel my order?
Once your order is placed, we are unable to cancel it. Adding or remove items to your order once it has been placed, is at the discretion of Fifi & Finn and may incur additional cost.
Will my delivery to an EU country be delayed?
Express Deliveries are not experiencing delays, however we do anticipate a delay with standard shipping options due to this transition. We will continue to monitor the situation and keep you updated accordingly, however, we kindly ask all customers to track the status of their shipments frequently during this time, using the tracking information provided in your shipment email.