All orders to the EU will be shipped Delivery Duties Unpaid (DDU) and so orders shipped outside of the UK may be subject to custom taxes and/or duties. This means the customer is responsible for paying any Import VAT and Import Duty due on receipt of their goods. We advise all customers within EU countries to check local customs tax and duties costs as these must be paid before the goods are released.
Will I need to pay VAT on my order to an EU country?
Clothing and footwear for babies and children is VAT exempt in the UK. Whilst a trade deal was negotiated with the EU and UK, some orders to EU countries may now incur additional charges. Depending on your location in the EU, you may be charged VAT in addition to Import Duty, since VAT was not added at the time of purchase. All charges will need to be paid before the goods are released and are the responsibility of the receiver.
If any applicable taxes/duties are not paid, and you (the customer) refuse to accept delivery causing the goods to be returned to us, then you will have to pay the courier and any duty costs out of any refund we make to you. The terms of sale in the refund and exchange policy will still apply.
Can I amend/cancel my order?
Once your order is placed, we are unable to cancel it. Adding or remove items to your order once it has been placed, is at the discretion of Fifi & Finn and may incur additional cost.
Will my delivery to an EU country be delayed?
Express Deliveries are not experiencing delays, however we do anticipate a delay with standard shipping options the early stages of this transition. We will continue to monitor the situation and keep you updated accordingly, however, we kindly ask all customers to track the status of their shipments frequently during this time, using the tracking information provided in your shipment email.