FREE UK DELIVERY for orders over £100
Standard UK Delivery (3-5 working days but can vary depending on location and postcode): £3.99
Royal Mail 1st Class Signed For: £4.99 (1-2 working days)
Express Next Day UK Delivery: £6.99 - Ordered by 2pm (Monday to Thursday) for Next Day guaranteed Monday to Friday (this does not include weekends)
Saturday Delivery: £12.99 - Order by 2pm Friday
FREE INTERNATIONAL DELIVERY for orders over £250
Express Delivery 1-3 Days: USA £19.50
Standard delivery within Europe: £10.99 - 5 working days approximately
Standard delivery within Australia, New Zealand, the United States and Canada: £17.99 - 7-10 working days approximately
Rest of the World delivery: £19.99 - 7-10 working days approximately
RETURNS & EXCHANGES
We are sure you will love your new purchase, but in the unlikely event that you are not entirely satisfied with it or the item is not to your taste, you can simply return the item(s) to us within 14 days of despatch in their original packaging, with tags attached & in a re-saleable condition with a returns note stating the reason for return. Please notify us by email at firstname.lastname@example.org stating your intent to return. For exchanges, additional postage costs may be incurred.
If you have received Items which are damaged you must notify us within 48 hrs and return the damaged item(s) within 14 days of purchase.
Outlet and Sale items are final sale. Please note for hygiene reasons hair accessories, socks, tights and swimwear are final sale.
Items pre ordered and made to order are unable to be exchanged or refunded.
*Please bear in mind that as of 1st January 2021, those in EU countries, like other international customers, will also be subject to import duties and taxes.
IMPORT TAXES & DUTIES
Some countries charge a tax and/or duty fee on the import of goods which will be payable by the customer
If you refuse to accept delivery and we have to have the goods returned to us you will have to pay the courier and any duty costs out of any refund we make to you. Our refund and exchange policy applies.